Delivery of IT services: a case study of outsourcing at alpha corporation

The practice of outsourcing IT in Australia has only recently become commonplace. One large corporation, Alpha, was an early mover in outsourcing beginning in 1997 and is the subject of this study. Previous research proposes reasons for outsourcing and numerous factors which contribute to outsourcing success. This paper explores the reasons and the extent to which these identified factors for outsourcing success were important in this case and highlights a number of factors not identified in the literature but crucial to Alpha. Among the factors not identified were: consideration of the capabilities of the outsourcing vendor, type of partner arrangement, and the changing business environment. It has taken Alpha almost 10 years to reach a point where their outsourcing strategy could now be considered entirely successful. This paper reflects on the lessons learnt by Alpha over that time

A SOCIAL ACTION PERSPECTIVE OF INFORMATION SYSTEMS DEVELOPMENT

The purpose of this paper is to outline a social action perspective of information systems development (ISD) and provide some evidence for its fruitfulness. Earlier theories have looked upon ISD as a technical engineering process or as a technical process with behavioral consequences. These theories have not proved adequate for understanding the systems development process. The social action perspective as advocated in this paper leads one to realize that ISD is a social process which relies on technology. The paper introduces the following basic building blocks of the social action perspective for ISD. human interests, objective and subjective knowledge and meanings, power, conflict, resistance, and consensus formation. It is shown how these social action concepts contribute to our understanding of the systems development process. Evidence for this is presented from case studies. It is concluded that any theory of ISD which does not explicitly deal with the key phenomena of social action is inadequate. In practice, ISD is politics first, engineering second

Multi-layer Architecture For Storing Visual Data Based on WCF and Microsoft SQL Server Database

In this paper we present a novel architecture for storing visual data. Effective storing, browsing and searching collections of images is one of the most important challenges of computer science. The design of architecture for storing such data requires a set of tools and frameworks such as SQL database management systems and service-oriented frameworks. The proposed solution is based on a multi-layer architecture, which allows to replace any component without recompilation of other components. The approach contains five components, i.e. Model, Base Engine, Concrete Engine, CBIR service and Presentation. They were based on two well-known design patterns: Dependency Injection and Inverse of Control. For experimental purposes we implemented the SURF local interest point detector as a feature extractor and $K$-means clustering as indexer. The presented architecture is intended for content-based retrieval systems simulation purposes as well as for real-world CBIR tasks.Comment: Accepted for the 14th International Conference on Artificial Intelligence and Soft Computing, ICAISC, June 14-18, 2015, Zakopane, Polan

How was it for you? Experiences of participatory design in the UK health service

Improving co-design methods implies that we need to understand those methods, paying attention to not only the effect of method choices on design outcomes, but also how methods affect the people involved in co-design. In this article, we explore participants' experiences from a year-long participatory health service design project to develop ‘Better Outpatient Services for Older People’. The project followed a defined method called experience-based design (EBD), which represented the state of the art in participatory service design within the UK National Health Service. A sample of participants in the project took part in semi-structured interviews reflecting on their involvement in and their feelings about the project. Our findings suggest that the EBD method that we employed was successful in establishing positive working relationships among the different groups of stakeholders (staff, patients, carers, advocates and design researchers), although conflicts remained throughout the project. Participants' experiences highlighted issues of wider relevance in such participatory design: cost versus benefit, sense of project momentum, locus of control, and assumptions about how change takes place in a complex environment. We propose tactics for dealing with these issues that inform the future development of techniques in user-centred healthcare design

A Complexity Architecture for Information Technologies: a Three-Year Didactic Experiment

One medium-term strategy for helping in the management of complexity is the introduction of a conceptual complexity component in the very centre of university curricula. In very few areas is the growth of complexity as evident as in the information technologies (ITs), the focus of the work presented in the current paper. We have therefore developed an integrated way of tackling the specific field of information technologies by means of an approach,to complexity. The content of this paper describes the guidelines of our research effort, placing an emphasis on informatics. Concepts of complexity based on the system metaphor have been substantially drawn upon in this exercise and are thus presented in some detail. Also described is a didactic experiment conducted by the author and designed to provide a new and integrating approach to University curricula for future professionals. The students' "discovery" of complexity is the focal point of the experiment. The findings of this effort are encouraging and call for the continuation and expansion of this experiment

Loitering with intent: dealing with human-intensive systems

This paper discusses the professional roles of information systems analysts and users, focusing on a perspective of human intensive, rather than software intensive information systems. The concept of ‘meaningful use’ is discussed in re-lation to measures of success/failure in IS development. The authors consider how a number of different aspects of reductionism may distort analyses, so that processes of inquiry cannot support organizational actors to explore and shape their requirements in relation to meaningful use. Approaches which attempt to simplify complex problem spaces, to render them more susceptible to ‘solution’ are problematized. Alternative perspectives which attempt a systematic, holistic complexification, by supporting contextual dependencies to emerge, are advocated as a way forward

Southern theories in ICT4D

This paper suggests that the dominance of northern research paradigms in ICT4D may be viewed as a continuation of colonial sway over the endeavors of the global South. The notion of Southern Theory - as introduced in the work of Raewyn Connell, the Comaroffs, and others - may be a route by which re-searchers in the global South can reclaim the intellectual territory of ICT4D, with indigenous and regional research paradigms and theories rather than those simply absorbed from the global North

The role of emotion, values, and beliefs in the construction of innovative work realities

Traditional approaches to requirements elicitation stress systematic and rational analysis and representation of organizational context and system requirements. This paper argues that (1) for an organization, a software system implements a shared vision of a future work reality and that (2) understanding the emotions, feelings, values, beliefs, and interests that drive organizational human action is needed in order to invent the requirements of such a software system. This paper debunks some myths about how organizations transform themselves through the adoption of Information and Communication Technology; describes the concepts of emotion, feeling, value, and belief; and presents some constructionist guidelines for the process of eliciting requirements for a software system that helps an organization to fundamentally change its work patterns.(undefined